Child and Youth Mental Health

Performance Indicators

3.01 Child and Youth Mental Health Services (CYMH) Client Service Satisfaction

CYMH Service Satisfaction
Fiscal Year 2021/22

The data over the twelve month period, April 1, 2021 to March 31, 2022, is based on 67 surveys.

CYMH Service Satisfaction (Baseline)
Fiscal Years 2011/12 to 2012/13

The baseline is based on 232 surveys collected between April 1, 2011 and March 31, 2013.

3.02 CYMH Time to Receiving First Services


For children and youth experiencing mental health issues, timely and effective therapeutic services is the most desirable option. These services (including brief, group, and one-to-one services) should take place without unnecessary delays. Clients in urgent need, presenting with suicidal thoughts for example, do not wait for services.

In 2020/21, with the onset of COVID, CYMH quickly transformed from a primarily face-to-face service model to a remote, electronic service delivery model. During 2019/2020, 95% of CYMH services were delivered face-to-face compared to 37% face-to-face service in 2020/2021, 67% in 2021/2022. Even with this transformation, 15% of clients had no wait for service (compared to 20% in a typical year) and the average time waited for a first clinical service was 71 days, about 2 weeks longer than previous years, similar to time to first service in 2016/17.

Average Days to First CYMH Service
Fiscal Year 2021/2022

MCFD provides CYMH service in Vancouver/Richmond through a contract with Vancouver Coastal Health Authority.