Child and Youth Mental Health

Performance Indicators

3.01 Child and Youth Mental Health Services (CYMH) Client Service Satisfaction

¹ The data over the twelve month period, April 1, 2022 to March 31, 2023, is based on 23 surveys.

² In September 2022 MCFD upgraded its family interview tool (BCFPI). The ministry anticipates more client satisfaction surveys being completed in the coming years.

The baseline is based on 232 surveys collected between April 1, 2011 and March 31, 2013.

3.02 CYMH Time to Receiving First Services

Rationale

For children and youth experiencing mental health issues, timely and effective therapeutic services is the most desirable option. These services (including brief, group, and one-to-one services) should take place without unnecessary delays. Clients in urgent need, presenting with suicidal thoughts for example, do not wait for services.

In 2020/21, with the onset of COVID, CYMH quickly transformed from a primarily face-to-face service model to a remote, electronic service delivery model. During 2019/2020, 95% of CYMH services were delivered face-to-face compared to 37% face-to-face service in 2020/2021, 67% in 2021/2022, 83% in 2022/2023. The average time waited for a first clinical service was 70 days, about 2 weeks longer than pre-COVID years, similar to time to first service in 2016/17.

MCFD provides CYMH service in Vancouver/Richmond through a contract with Vancouver Coastal Health Authority (VCHA). No time to first service data is available from VCHA.