How We are Organized

Service Lines and Service Delivery Structure

MCFD delivers or funds services across six service lines to approximately 161,000 children, youth and families every year:

  • Early Years Services (EY) (Early Childhood Development/Child Care) (ECD/CC)

  • Services for Children and Youth with Special Needs (CYSN)

  • Child and Youth Mental Health Services (CYMH)

  • Child Safety, Family, Youth and Children in Care Services (CS/CYIC)

  • Adoption Services (AS)

  • Youth Justice Services (YJ)

With the exception of EY Services, some Services for CYSN, and YJ Services that are administered centrally, services are delivered across the province in 13 Service Delivery Areas (SDA). Each SDA is divided into Local Services Areas (LSA). There are 47 LSAs:

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MCFD teams (each led by a Team Leader):

  • Children and Youth with Special Needs Service Teams

  • Child and Youth Mental Health Service Teams

  • Child Safety Service Teams

  • Children in Care Guardianship Service Teams

  • Adoption Service Teams

  • Youth Justice Probationary Service Teams

  • Youth Service Teams

Delegated Aboriginal Agencies (providing a range of services):

  • Voluntary Family, Youth and Kinship Care Support Services

  • Child Safety Services

  • Children in Care Guardianship Services

  • Adoption Service Teams

Contracted Community Social Services Agencies (including Indigenous community social service agencies, providing a range of services):

  • Early Childhood Development

  • Children and Youth with Special Needs

  • Child and Youth Mental Health Service

  • Child Safety Voluntary Family, Youth and Kinship Care Support Services

  • Children in Care Guardianship Support Services (includes foster care)

  • Adoption Services

  • Youth Justice Services

In addition to SDA services, a number of services are coordinated and delivered provincially including: Child Care Subsidy and Child Care Operating Funding; Autism, Services for the Deaf and Hard of Hearing; campus based Mental Health Services; and Youth Justice Institutions and Forensic Services.

Service delivery is linked to a provincial office located in Victoria with sub-offices in Vancouver, Kelowna and Prince George that provide:

  • Service Delivery Oversight

  • Legislation and Policy

  • Offices of the Provincial Director of Child Welfare

  • Justice

  • Adoptions

  • Indigenous Service Improvement

  • Quality Assurance

  • Corporate Services (Finance, Contract Management, Strategic Human Resource Management, and Modelling, Analysis & Information Management)

Ministry Workforce

Employee Count by Service Delivery Area2,3,4
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Employee Count by Centralized Program1,2,3
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1 “-“ Indicates no counts of Employees.
2 As of March 31, 2018, the total employee count of 5,005 was comprised of 4,646 regular and 359 auxiliary employees.
3 Data includes Regular & Auxiliary, and those currently on leave.
Source: CHIPS.
MCFD’s Front Line Retention Rate1,2
For Fiscal Year 2017/18
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1 “-“ Indicates no counts of Employees.
2 Of all the front line staff at the start of the year, this is the rate of staff that remained a year later. This measure excludes staff that exited for reasons other than Abandonment or Resignation, ie. Retirements or Involuntary exits are not included.
Front line staff consist of social workers, team leads and administrative professionals